iMac Retina 5K 27-inch (2020) Repair
Our engineers see the iMac Retina 5K 27-inch (2020) regularly and know its weak spots. Bring it to our shop at 21 Village Way, Beckenham, or post it to us, and we’ll tell you exactly what is wrong and what it costs to fix.
The iMac Retina 5K 27-inch (2020) was released in 2020. Notable things about this model: the last Intel iMac, all-SSD with the T2 chip.
iMac Retina 5K 27-inch (2020) at a glance
| Released | 2020 |
|---|---|
| Processor | Intel Core i5 / i7 / i9 (Comet Lake), Radeon Pro 5300–5700 XT |
| Display | 27-inch Retina 5K, True Tone (nano-texture option) |
| Storage | SSD on the logic board, T2-encrypted |
| Memory | four SO-DIMM slots with a user-access door (up to 128GB) |
| Latest macOS | macOS 26 Tahoe (the final version for Intel Macs) |
| Model number | A2115 (printed on the underside or back) |
Not sure this is your Mac? Click the Apple menu → About This Mac: the name, screen size and year shown there should match this page, and the model number A2115 is printed in small text on the base or back.
From our workshop
The last and best Intel iMac. All-SSD and T2-protected, so data recovery after a board fault needs the board repaired rather than the drive removed.
What faults do you fix on the iMac Retina 5K 27-inch (2020)?
- Glued-on screen
- Power supply failures
- Logic board and SSD failures
- Graphics faults
Repairs and upgrades for this model
- Screen and display repairs (the screen is bonded on, so it needs care to open)
- Power supply and start-up faults
- Memory (RAM) upgrades
- Liquid damage treatment and logic board repair
- Virus, malware and slow-Mac clean-ups, macOS reinstallation
- Data recovery and transfer to a new Mac
Can you recover data from my iMac Retina 5K 27-inch (2020)?
The SSD is soldered to the board and encrypted by Apple’s T2 security chip, so the data is tied to that exact logic board. If the Mac is dead, the way to get your files back is to repair the board and boot it.
Is it worth repairing my iMac Retina 5K 27-inch (2020)?
Usually, yes. It tops out at macOS 26 Tahoe – Apple’s last release for Intel Macs – but it still receives security updates and remains a powerful machine.
How do I book a iMac Retina 5K 27-inch (2020) repair?
Please call 020 8658 4366 before you come: we see customers by appointment, Monday to Saturday, 9am–6pm. Mail-in repairs are available too. Diagnostic fee £54 inc. VAT.
Related: iMac Retina 5K 27-inch (2019) repair · iMac 24-inch (M1, 2021) repair · All Mac models we repair · Mac repair in Beckenham · Data recovery